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Terms & Conditions

 

Effective Date: September 1, 2021

Last Updated: November 26, 2024

 

  1. Introduction to the Terms & Conditions

DogPack is a mobile application and web-based platform owned and operated by DogPack App Inc. (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the DogPack application (the “App”) and its associated website located at dogpackapp.com  (the “Website”), including any services, features, or content made available through these platforms (collectively, the “Services”).

By downloading, installing, accessing, or using the App or the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services. These Terms form a legally binding agreement between you and DogPack App Inc., a company registered in Montreal, Quebec, Canada.

Please review these Terms carefully, as they contain important information about your rights, obligations, and restrictions when using the Services. If you have any questions, you can contact us at [email protected].

These Terms are governed by the laws of the Province of Quebec, Canada, and any disputes will be resolved in accordance with Quebec law.

This document was last updated on November 26th, 2024.

 

  1. Your Account

You (‘the User’) are responsible for maintaining the security of your DogPack (known as “App”, “Service”) account and you are fully responsible for all activities that occur under your account and any other actions taken in connection with your account. You agree to provide and maintain accurate, current and complete information, including your contact information for notices and other communications from DogPack. When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the termination of your account on the Service, at the discretion of DogPack. You may not use false or misleading information in connection to your account, or misuse the name or reputation of others, and DogPack may change or remove any information that it considers inappropriate or unlawful, or otherwise likely to expose DogPack to claims of third parties. You agree that we may take steps to verify the accuracy of information you have provided to us. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. 

Any User wishing to delete their Account should contact DogPack by sending an email to [email protected] or by using the “Delete Account” feature in the App.

Please note that once an Account is deleted, all information & content of the User’s Account will be removed from the App and will not be recoverable. For more information relating to ways your data and account information is handled, please refer to our privacy policy.

 

3. Responsibility of Users of the App

When accessing or using the App, you agree to behave in a civil and respectful manner at all times. We specifically prohibit any use of the App, and you agree not to use the App, for any of the following: 

• Engaging in conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, provincial, territorial, national or international law or regulation.

• Communicating, transmitting, or posting material that is copyrighted or otherwise owned by a third party unless you are the copyright owner or have the permission of the owner to use it.

• Advertising the sale of dogs.

• Communicating, transmitting, or posting material that infringes on any other intellectual property, privacy or publicity right of another.

• Fundraisers or monetary solicitations are prohibited unless expressly approved by DogPack in writing

• Attempting to interfere in any way with the App, or our networks or network security, or attempting to use our App to gain unauthorized access to any other computer system or mobile device.

• In addition, if you operate an account, contribute to an account, post material to the App, post links on the App, or otherwise make material available by means of the App (any such material, "Content"), you are solely responsible for the content of, and any harm and damages resulting from that Content. DogPack will remove Content that is judged by us to be obscene, libelous, hateful or racially or ethnically objectionable, or that violates the privacy or publicity rights of any third party. You agree that there is no tolerance for objectionable content or abusive users on the App. Any such content will be removed from the App and the violating User’s account will be terminated immediately at DogPack's discretion, with no recompense of Treats (DogPack’s in-app currency) or availability to restore saved information on User's profile.

• You are responsible for visiting Dog Parks (or Dog Runs) and Dog-Friendly Areas, only during opening hours. It is your responsibility to check the opening hours of each Dog Park or Dog Friendly Area. The User is responsible for keeping their dog on a leash in Dog Parks and Dog Friendly Areas where it is required to do so. DogPack will not be responsible for any fines or penalties incurred due to you being in the Park or Area in accordance with applicable local regulations. 

• If you delete Content, DogPack will make a reasonable effort to remove it from the App and our servers, but you acknowledge that caching or references to the Content may not be made unavailable to the public immediately.

• You are responsible for taking precautions as necessary to protect yourself and your device from viruses and other harmful or destructive content. DogPack shall take reasonable precautions to prevent the transmission of harmful content from its technology systems to your technology systems. DogPack disclaims any liability for any harm or damages resulting from your access or use of the App or website. 

• DogPack Users agree to creating only one Account. Should DogPack become aware of “fake”, “spam”, or “troll” accounts created for the purpose of earning “Badges” & “Treats”, disrupting other Users or any other activity deemed as unjustified, DogPack will delete the Account without any notice to the User. Users are encouraged to report suspicious accounts to DogPack to keep the community safe.

 

4. Copyright Infringement

DogPack respects the intellectual property rights of others and expects its users to do the same. If you believe that material located on or linked to by the DogPack App or Website infringes on your copyright, you may submit a written notification of such infringement to DogPack’s Support Team, acting as our designated Copyright Agent, as outlined below.

To file a copyright infringement notice, please include the following information:

  1. A physical or electronic signature of the person authorized to act on behalf of the copyright owner.

  2. Identification of the copyrighted work(s) that you claim has been infringed.

  3. Identification of the material that you claim is infringing, and sufficient information to enable us to locate the material on the App or Website (e.g., a URL or specific description).

  4. Your contact information, including your full name, mailing address, telephone number, and email address.

  5. A statement that you have a good faith belief that the use of the material in question is not authorized by the copyright owner, its agent, or the law.

  6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

Please direct copyright infringement notices to:
DogPack Support Team
Email: [email protected]
Mailing Address: 9999 Cavendish Boulevard, Suite #101, H4M 2X5, Saint-Laurent, Quebec, Canada

Upon receiving a valid copyright infringement notice, DogPack will take appropriate actions, which may include removing or disabling access to the infringing material and notifying the user responsible for posting it.

Repeat Infringers
DogPack has a policy of terminating, in appropriate circumstances and at its discretion, accounts of users who are determined to be repeat infringers.

If you have any questions about our copyright policy or how to file a notice, please contact us at [email protected].


 

5. Gift Cards, Giveaways, and Badges

Items listed in The "Gift Cards & Giveaways" are subject to availability. Items are available to be shipped only to the locations specified in the listing. All items in The "Gift Cards & Giveaways" section ship free of charge and may take several weeks to arrive at the User's address. The ‘Quantity Remaining’ displayed is for informational purposes only and does not guarantee that any quantity will remain by the time the User and the ‘Store Owner’ (a third party not affiliated with DogPack in any way besides for agreeing to participate in ‘Gift Cards & Giveaways’) have confirmed shipping details. In the event that a ‘Store Owner’ does not fulfill their agreed upon obligation as agreed upon with DogPack, and fails to supply items to the User in a reasonable amount of time, the User will be fully refunded all “Treats” (“Treats” are earned by the User as they continue to use the App) they have spent redeeming the item. DogPack reserves the right to change “Prices” (priced in Treats) in the "Gift Cards & Giveaways" section at any time.

Users who exchange their Treats for a raffle ticket are entered into the raffle and the winner is chosen at random. Users may purchase more than one raffle ticket per raffle. Users who do not win the raffle are not refunded their Treats. 

If a User redeems their Treats in exchange for any dog food product, please take the correct steps in ensuring the product is right for your dog. DogPack is not responsible for any food poisoning or injury a dog may receive from products featured in our “Gift Cards and Giveaways” section. DogPack strongly recommends consulting a veterinarian before introducing new food products to your dog.

Please note that for Badges which are earned through visits to Dog Parks and Dog Friendly Areas, the User will only receive a badge (and its corresponding treats) if they spent a minimum of five (5) minutes checked-in to the location. 

 

6. Lost Dogs

DogPack offers a feature for users who wish to notify other users in their area about a missing pet. The feature includes a notification that will be sent out to all users within ten (10) kilometers of the location the dog was last seen (as provided to DogPack by the user).

DogPack does not incur the responsibility of finding a user's lost pet. DogPack only agrees to provide a service for users which can aid in finding a lost pet.

DogPack reserves the right to not send a notification if a post on the Lost Dog Feed is deemed to be inappropriate, irrelevant or spam.

DogPack users agree that posts regarding lost dogs can not be published on the Global Feed. Posts on the Global Feed deemed to be regarding a lost dog will be removed.

Any public contact information a user releases (e.g. telephone number, email address) when posting their lost pet is public and can be seen by all. DogPack advises users to take precautions and only share information that they deem necessary. 

DogPack is not responsible for the accuracy of information posted by users or for the outcomes of efforts to locate lost pets.

 

7. Location Tracking

To get the most out of the App, it is recommended that you allow the App to use your current location. This will enable the ‘Auto Check-in’ and ‘Auto Check-out’ functionality to work as designed and give you the best experience on the App. DogPack will never share a User's location or data of any kind, with anyone. 

Please see DogPack’s Privacy Policy, particularly Section 11 (“Security”) for information as to how DogPack uses your location. 

8. Notifications

In order to get the most out of the App, it is recommended that you allow the App to send you notifications. Users may opt-out of notifications at any time through the app settings or device settings. Some notifications may be critical for app functionality.

 

9. Communications

By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. 

 

10. Business Pins

DogPack offers dog-friendly businesses the opportunity to list their business on the DogPack map. Representatives of the business can manage their account details, contact information, social media information, and description of their business by logging into their DogPack Business Account. Businesses can also post updates and photos to the Feed from their account. 

DogPack reserves the right to approve, deny, or remove business pins at its discretion. Businesses can request DogPack to remove their pins from the DogPack App map at any time. 

By using the DogPack mobile application or DogPack website, you acknowledge and agree that any contact or interaction with businesses listed on DogPack is entirely at your own discretion and risk. DogPack does not assume any responsibility for any harm, damages, losses, or liabilities that may arise as a result of engaging with these businesses.

Furthermore, businesses choosing to list their services on DogPack should understand and accept that accepting clients from the App may also carry inherent risks. DogPack shall not be held liable for any harm, damages, losses, or liabilities incurred by businesses due to their decision to engage with clients sourced through the App.

While DogPack aims to provide accurate and up-to-date information regarding the businesses listed, we do not guarantee the quality, safety, or reliability of these businesses. Users are encouraged to exercise their own judgement, conduct due diligence, and take necessary precautions before engaging in any transactions or interactions with these businesses.

It is important to note that DogPack does not endorse or have any control over the actions, policies, or practices of the businesses listed on the App. Any disputes, claims, or issues arising from such interactions are solely between the user and the respective business, and DogPack shall not be held responsible or liable for any such matters.